Refund & Cancellation Policy

1. Membership payments

Memberships are prepaid digital services purchased for the period stated at checkout. Applicable GST, if any, is calculated and displayed at checkout and reflected on the corresponding invoice. A paid membership is activated only after successful payment verification. The features available to a member depend on the membership plan purchased and remain subject to our Terms of Use and other applicable platform policies.

2. Cancellation

You may choose not to continue or renew your membership at any time. Unless otherwise required by applicable law or expressly stated in this Policy, cancelling or discontinuing use of a membership during an active membership period does not entitle you to a full or pro-rata refund. Eligible paid features may remain available until the end of the applicable membership period, subject to our Terms of Use, applicable platform policies and any valid suspension or termination action by VYAPARKhoj.

3. Refunds

Membership fees are generally non-refundable once a paid membership has been successfully activated and the purchased plan features have been made available. However, refund requests may be reviewed on a case-by-case basis where required by applicable law or in circumstances such as duplicate payments, payment processing errors or verified platform failures.

• Duplicate payment for the same membership or transaction.
• Amount successfully debited but the paid membership was not activated after payment verification.
• A payment processing error resulting in an incorrect or unintended charge.
• A verified platform fault that materially prevented access to the paid membership features.

4. Failed or duplicate transactions

If an amount is debited but the paid membership is not activated, the transaction may be reversed automatically by the payment gateway or the user's bank. The time taken for a reversal or refund may vary depending on the payment method, payment gateway and banking provider. If the amount is not reversed within a reasonable period, contact us with the payment reference so that we can review the transaction and, where appropriate, assist with follow-up through the relevant payment provider.

5. Requesting a refund

To request a refund, email support@vyaparkhoj.com with your registered email address, business name, invoice number, payment reference and a brief description of the issue. Refund requests should be submitted as soon as reasonably possible after the relevant transaction. We may request additional information to verify the payment and assess eligibility. If a refund is approved, it will generally be processed to the original payment method. The time taken for the amount to reflect may vary depending on the payment gateway, payment method and banking provider.

6. No guarantee of results

Memberships provide access to the platform features included in the selected plan. VYAPARKhoj does not guarantee any minimum number of leads, enquiries, responses, customers, sales or business results. Refunds are not available solely because a business did not receive the level of enquiries, visibility or commercial results it expected, as these outcomes depend on customer demand, profile quality, location, category, competition and other factors outside the platform's control.

7. Rejected or suspended listings

If a paid listing is rejected, suspended or terminated because of false or misleading information, forged or invalid documents, prohibited activity, misuse of the platform or a material violation of our Terms of Use or applicable law, the membership fee will generally not be refundable. This does not affect any refund or other rights that may be available under applicable law.

8. Non-renewal and expiry

Unless automatic renewal is expressly offered and clearly disclosed at the time of purchase, memberships will not renew automatically. When a paid membership expires, access to paid plan features will end and the business listing may revert to the features available under the Free plan. Business profile information and relevant transaction records may be retained in accordance with our Privacy Policy and applicable legal, tax, accounting and record-keeping requirements.